Customer Service Representative

Customer Service Representative

Are you passionate about delivering exceptional customer service? Ardent Staffing Solutions is looking for a dedicated individual to join our client's team in Shrewsbury, MA as a Customer Service Representative! If you thrive in a fast-paced environment and enjoy helping customers, this role is perfect for you!
  • Temp to Hire 
  • Work Location: Shrewsbury, MA
  • Pay Range: $19-$21/hr
  • Work Hours: Monday-Friday (8:30AM – 5:00PM)
  • Great work environment! 
Key Responsibilities:
  • Develop comprehensive knowledge of all products, order processes, software systems, and quality requirements.
  • Answer and manage incoming telephone calls and emails.
  • Direct non-customer service calls to the appropriate departments.
  • Process customer orders received via phone, mail, fax, email, or website.
  • Enter orders into accounting software and check product availability.
  • Confirm orders with customers and notify the Production Manager of any backorders.
  • Print, pick, pack, and process orders for shipping, ensuring adherence to quality standards.
  • Manage shipping processes and organize packages for pickup.
  • Update customer database software (CRM) with all necessary information and notes.
  • Handle customer return requests and initial complaints.
  • Manage required prescriptions and paperwork from patients.
  • Provide verbal and printed information as requested.
  • Follow up with customers who have outstanding rental kits.
  • Maintain an organized and tidy customer service and shipping area.
  • Support marketing activities as directed.
Qualifications:
  • Excellent communication skills, both written and verbal.
  • Strong organizational skills and attention to detail.
  • Proficient in using accounting and customer database software (CRM).
  • Ability to manage multiple tasks and prioritize effectively.
  • Previous customer service experience is preferred.
  • Team player with a positive attitude and a willingness to learn.
Become part of a team that values customer satisfaction and continuous improvement. Apply today!!

Posted: 6/6/2024 1:58:49 PM

Type: Contract to Perm

Salary: $19.00 – $21.00

Category: Administrative

Department:

Location: Shrewsbury MA

Ardent Office: Marlborough

Job ID: DP12508865

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