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Customer Service Representative

  • Full Time
  • Temporary to Permanent
  • Chicopee

Ardent Staffing Solutions

Our Passion Is People!

Ardent Staffing is actvely recruiting for a Customer Service Representative opportunity in Chicopee, MA

Customer Service Responsibilities:

  • Deal directly with customers either by telephone, electronically or face to face 
  • Respond promptly to customer inquiries and handle customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries 
  • Provide pricing and delivery information
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Record details of inquiries, comments and complaints
  • Prepare and distribute customer activity reports
  • Communicate and coordinate with internal departments
  • Daily reconciliation of credit card transactions, sales reconciliation
  • Weekly check/cash deposits
  • Accounts receivable/accounts payable

Knowledge and Experience

  • At least one year of clerical work experience is required
  • High school diploma, general education degree or equivalent; Pursuit of a college degree is preferred
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications, including but not limited to Microsoft Office and QuickBooks
  • Ability to type 60wpm
  • Possess some knowledge of manufacturing industry
  • Prior experience working in sales

Skills and Abilities

  • Must have excellent interpersonal, listening and communication skills
  • Must have excellent problem analysis and problem-solving skills
  • Stong attention to detail and accuracy
  • Ability to complete data collection and ordering
  • Must be customer service oriented
  • Must take initiative, demonstrate responsibility and have the ability to set priorities and manage time and workload
  • Shows a consistent ability to coordinate multiple tasks, demonstrates a positive attitude, and works well under pressure
  • Demonstrates good judgment, problem solving, decision making skills and emotional intelligence

 

To apply for this job email your details to zbauman@ardent-staffing.com


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