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Customer Service and Production Analyst

  • Full Time
  • Temporary to Permanent
  • Hudson, MA

Ardent Staffing Solutions

Our Passion Is People

We are hiring an experienced Customer Service/Production Analyst for a rapidly growing electronics company.  

Responsibilities of the Customer Service / Production Analyst:

  • Respond promptly and professionally to incoming inquiries in person, by telephone, and/or by email.
  • Provide quotes, order status updates to customers
  • Interface with Production to expedite requests
  • Build client relationships to meet or exceed their expectations
  • Ability to think under pressure & outside of the box to help customers find solutions for their needs/situations
  • Perform detail-oriented tasks in a fast-paced environment
  • Communicate effectively with the team & customers to ultimately ensure customer satisfaction
  • Coordinate priority orders with Production to meet customer expectations.
  • Create accurate Work Orders

Ideal Customer Service / Production Analysts will have the following skills: 

  • Must have good phone skills, be professional & polite, and have a positive attitude.
  • Highly motivated, high energy and ability to move mentally at a rapid pace.
  • Maintain an updated knowledge of our products, services, and customer service policies.
  • Must be proficient in Excel and Word; computer savvy enough to navigate Access Db, and conduct online research.
  • Ability to think under pressure to help customers find solution for their needs/situations.
  • Excellent organizational and multitasking skills; excellent communicator.
  • Ability to sit at desk as necessary.Knowledge of receiving process; handle incoming packages
  • Ability to lift 20 lbs.
  • Excellent attention to detail.

#Talent

To apply for this job email your details to zbauman@ardent-staffing.com


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